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Update insight object attribute value from JSM

Giorgi Tsitskishvili June 22, 2022

Problem: I want to create some service in Jira Service Management, where user could choose object and for this object set new value, which automatically will update appropriate attribute value in Insight 

 

Details:

I've created "TestObject" object type (id=85) with attributes: "Name" and "Attribute1" in Insight:

 1.png

and I have one object there with Key = IA-2005.

Also I have service in JMS with CustomFields:

  • TestObject (customfield_14026) from Insight Test Object
  • NewValue (Customfield_14012) text field

2.png

So after choosing TestObject and filling text in NewValue fields (and after creation of ticket), I need to update TestValue object from Insight TestObject with attribute1's value, like this:

3.png

 

For cloud version I know that there is special automation rule to update insight object.

I've tried to create automation rule with web request (web hook), but it requires objectid (id) in the webhook url and which is my IA-2005 and I don't know how to find out the key/id of the appropriate object.

4.png

So what you advice how to achieve this? 

1 answer

0 votes
Giorgi Tsitskishvili June 30, 2022

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