Upgrading JIRA service desk manually

[Raghu_A]

We have "JIRA Service Desk 3.5.0" version  and JIRA core 7.3.6 .

While upgrading on linux manually we are receiving below error ,

[root@ip-172-26-1-151 jweb]# ./atlassian-jira-core-8.1.0-x64.bin
Unpacking JRE ...
Starting Installer ...

This will install JIRA Core 8.1.0 on your computer.
OK [o, Enter], Cancel [c]

Choose the appropriate installation or upgrade option.
Please choose one of the following:
Express Install (use default settings) [1], Custom Install (recommended for advanced users) [2], Upgrade an existing JIRA installation [3, Enter]
3
Existing installation directory:
[/mnt/home/jweb/server/jira-data]
/mnt/home/jweb/server/jira
Sorry, we are unable to automatically upgrade your JIRA Core installation as its platform version 6.4.6 is not 7.0 (or later)
For more information see our documentation at the following URL:
http://docs.atlassian.com/jira/jadm-docs-081/Upgrading+JIRA+applications+manually
Finishing installation ...

[Dave Theodore [Coyote Creek Consulting]]

My guess is that it's finding an old version hanging around somewhere. The paths to the running Jira will be in the output of `ps` Make sure you are telling the installer where the correct version is.

[Raghu_A]

Dave ,

Thanks for reply 

"Any other way to check the path except ps command" ?

[Dave Theodore [Coyote Creek Consulting]]

That would be the most reliable method, as it will indicate what is currently running. You could also check paths in the start script (if there is one) and also bash history.

Most of the systems that we work on have storied histories and guessing often results in errors. JSD 3.5.0 == Jira 7.3.6. Maybe there is a directory hanging around with 7.3.6 in the name? 

There is a file in the root of the Jira installation directory called "README.txt." This will contain the version number, as well. You are making the assumption that the content of the directory match the file, though.