Upgrading a plugin

[Renan]

Hi, 

I currently have 4.2.12 Server version for Extension for Jira Service Desk.

I am planning on upgrading to their newest version, 6.6.0-J7.

Will I lose any of my configuration? (Dynamic forms and Security/visibility on customer requests)

Or is it mantained in the new version?

I can't really upgrade it without making sure it won't affect my current settings as it is online for the whole company.

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Renan,

With this particular plugin, I've always found it best to upgrade it first in my test system, then test everything and then upgrade in production.  I have had problems with dynamic forms on an upgrade as well as some features like resetting the SLA.  Eventually they will work, but I have had to work with Deviniti and wait for patches.

Your data won't be lost, but your functionality may have bugs in a newer version.

Hope that helps

Susan

[Renan]

It worked very well Susan, thanks!!

[Victor Mutambuki]

Renan,

Please see already answered and accepted answer.

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Jira-Service-Desk-upgrade/qaq-p/940920

victor