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Using variables in canned responses

Alexander Fiess
Alexander Fiess
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April 11, 2019 edited

Can I add other variables for the canned responses by my own?

If so, where can I add them?

2019-04-23_15h06_02.jpg

 

 

i.e. the assignee would be a useful variable for us.

 

Best regards

Alex

 

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Gökçe Gürsel {Appfire}
Gökçe Gürsel {Appfire}
Atlassian Partner
June 12, 2020

Hi Alex,

It looks like you can't edit that list. You can check out different plugins from the Marketplace.

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Canned-Responses-custom-variables/qaq-p/1134830

However, there is a backlog item in Atlassian for this currently Gathering Interest

https://jira.atlassian.com/browse/JSDSERVER-5812

 

Regards,

Gökçe

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