What file types does JSDSERVER support when receiving communications from customers?

[Meagan]

Hi Community,

Hoping you can help us solve this one:

We're using JSD on server without the portal.  We've been sending and receiving customer communications just fine (we built our own file uploader in AWS to transport files after running into the known JSD limitations with attachments). 

We recently had a customer respond with an .eml file that didn't pull into the Jira ticket.  So, now I'm looking for a list of all non-supported files types for JSD.  What CAN'T the system accept when a customer responds?

Thanks!

[Nic Brough -Adaptavist-]

It can "accept" all file types as attachments, and will do so by default.

If you've lost an attachment, it's going to be because something on the server not liking it, not JSD

[Meagan]

Thank you, Nic!  I'll turn my attention to the server and see if we can do more troubleshooting there.

[Meagan]

Was able to rule that out very quickly.  The attachment landed in the associated email inbox fine, so it's not being blocked by the server.  It just wasn't picked up when JSD processed that email.  

Any additional thoughts with that info?

[Meagan]

We're thinking it's a weird character in the attachment name.  

[Joel]

Windows: anything except ASCII's control characters and \/:*?"<>|

Linux, OS-X: anything except null or /