What is the expression to exclude from the SLA when the reporter = assignee?

[Heather R]

We use our JSD for internal tickets and sometimes we create tickets for ourselves. We don't need SLA tracking on these issues, so I'd like to make it so JSD doesn't apply the SLA to tickets where the reporter = assignee.

Any ideas?

[elizabeth.lavely]

@Heather R Did you ever find a solution to this?

[Marek Soukup]

Maybe you can use organization to group users from your own company and use JQL "organizations = <customer name>" in goals definition.

This idea is described here https://confluence.atlassian.com/jirakb/how-to-implement-slas-by-company-organization-or-client-777027032.html.

ms