add insight custom field to any issue

[Farhaad_n]

Hi, I am using jira servicve management

I have insight plugin on it, I want add custom filed my servicedesk users that shown related insight object to my cusomers.

This is sample. I have insight object "google-info" and "google" organiztion

I want when google organization created issue, my service desk users, can see google-info automaticly on issue page

[Dave Mathijs]

Hi @Farhaad_n 

What object type is "google-info"? What are you trying to achieve? When you're talking about service desk user, you mean your agents, correct?

[Farhaad_n]

Hi @Dave Mathijs 

google-info is my customer info, for example, have these attributes: name, address, phone number 

I want these attributes to show on my agent's issue pannel

yes service desk users are my agents

[Dave Mathijs]

Hi @Farhaad_n ,

Have at look at this documentation article: View Insight objects directly from the issue view

[Farhaad_n]

yes but I can't figure out

many documents are referencing inbound of insight,

I want filter results by jira organization, I think they call "placeholder"

can you help me with this situation?

[Farhaad_n]

I want this condition:

when user "test-user" of organization "test-org" create an issue, automatically custom field feel with insight customer field "test-insight-object"

when my agents want to answer that issue, there is field information in the issue with custom filed "test-insight-object" attributes

Can I get what I mean?

[Farhaad_n]

any idea?