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×We are currently using Vertygo SLA and I can see the vertygo sla custom fields in the issue navigator, color coded to show which are close to being overdue and which are not.
I'm evaluating JIRA service desk and I can't find any way to see the time remaining in any SLA without first opening each individual JIRA issue.
I have 3 SLA metrics, Acknowledged, Fix Agreed and Resolved.
Thank you.
any idea why my first metric, Acknowledged, doesn't appear with the green check mark since it was completed in time? (I will try to add a screenshot)
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Can you see the metric Aknowledged when you open the issue?
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I have the Same issue i have added the column "Time to Resolution" to the Queues but its not showing the Time Stamp (Remaining Time for SLAs). But when i open the Ticket individually then its showing the SLA time there.
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