it is very tedious if they have to be deleted and recreated.
Hi Jeannette.
We released this feature as a part of the Enhancer for Jira Service Desk. This is a new app on the Marketplace with bunch of useful features. One of them is rename of SLA metrics.
In app’s documentation you can find more information how to update SLA name. In case of any questions feel free to contact us at support@appsvio.com
Cheers,
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Finally
Looks like there's a request in for it. Vote it up!
https://jira.atlassian.com/browse/JSD-119
The default metric can't be renamed but you can for the news
UPDATE:
Indeed, my mistake you can't !
how do you rename new metrics? I have created 3 and I can't seem to rename them.
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