does not get notified of their own changes

[Mayssam Ismail]

I want users to get notified when a status of an issue changes from the agents, i used the notification helper and attached is what i got but i'm sure the user did report the issue.

What's the matter?

[Alexey Matveev]

Hello,

You should go to the profile of your user and then edit the preferences and change the My changes option.

This option means that if you made changes, then you will not be notified. It is the default settings, because mostly users do not want to receive notifications about their own changes.

[Mayssam Ismail]

I Tried to find this in the user manager and from the user itself, 

Another question you might help me with, is it possible to add an additional field in the user profile like a mobile number?

[Alexey Matveev]

You can use user properties for it.

https://confluence.atlassian.com/crowd/specifying-a-user-s-attributes-18579612.html

Did you find the My changes option?

[Mayssam Ismail]

I Didn't, by the way i'm running service desk on hosted server

[Alexey Matveev]

Here is an article how to find it:

https://confluence.atlassian.com/jiracoreserver073/managing-your-user-profile-861257126.html

Go to the Managing email notifications part