how can i enable a customer to edit their request

[Joe Sternlicht]

A customer files a request on the hosted solution and they want to go back in and edit the request. How can this be enabled?

[Georges Moubarak]

Hi javajoe,

You can't grant customers permissions to edit their own requests. They only have the option to comment or add attachments. If they need to edit their request, they can add a comment to the agent and he can do it on their behalf.