how to add attachments in comment box while comentingwhen for jiraside service desk

[Mahendar]

hi all,

during transition :open to inprogress
it pop one screen in that after comment on that unble to add ng my text file or jpg.how to do this.normal comment box is showing

[Angélica Luz]

Hi Mahendar,

Just for us to better understand and help you with this issue, I would like to make some questions.
As per I could understand, when you click on In progress, the screen is appearing to add a comment, is that correct?
If so, to add the field attachment to the transition screen, please follow the steps below:

Go to the Project settings (for the affected project) > Workflows > Click on  for the desired issue type > Click on the transition In progress and on the right side you will see the screen associated with the transition, so click on it.

On the next screen, it shows all the fields for that screen, then on Select Field just select the Attachment field.

After that, when you click on In progress it will show the option to add attachments.

Hope this helps!
If you have any other question regarding this matter, please let us know.

Regards,
Angélica