how to create a default group that does not consume a license

[Xavier Idrovo]

Every time a new client account is created, it automatically attempts to add them to JSD Service Desk group and attempts to consume a license instead of being a customer only.

[Guillaume]

Hi Xavier,

Thanks so much for your question.

It would be good to have a bit more information so we can assist you with your questions. Could you please provide the steps you performed that resulted with this outcome?

You can also contact our customer support at: https://getsupport.atlassian.com/

Thank you,

Guillaume,
Jira Service Desk