how to make all tickets public for all customers via customer portal?

[MK]

I would like to have all tickets accessible for all customer via customer portal without having to share them consuming the JSD license. Is this possible?

Can we share ticket by default with Jira groups instead of individual users?

Regards,

Muthanna MK

[Alexey Matveev · Accepted solution]

Hello,

You would need to add an organization, add all customers to this organization and set the Organization field of all tickets to this organization. 

[MK]

Is it possible to add an existing Jira groups to organization instead of  individual users/Email?

[Alexey Matveev]

You can add only users, not groups.

[MK]

One more question: The moment I add the organization an Email is triggered. Is there any way the we can configure not to send Email notification when organization is added? 

[Jack Brickey]

Disable Organization added notification 

[Harish Tuccapuram]

@Alexey Matveev  can you share me the steps how to add an organization, add all customers to this organization and set the Organization field of all tickets to this organization.