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impossible to log in with a customer account

Emmanuelle Arthaud
Emmanuelle Arthaud January 23, 2018

Hello,

i have added a customer account in a project (jira service desk), but the account doesn't work, i have the following message :

          Did you use the wrong account?

           Your email address XXX doesn't have access to YYY

 

i have changed the password and its not better.

i cant remove the customer account with administrator account.

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