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jira service desk cannot pull email because of cluster lock

Zafer Cakmak
Zafer Cakmak March 7, 2018

We use service desk data center and today mail puller functionality stopped suddenly. Jira healthcheck says it has a cluster lock and node holds lock for MailPullerExecutor.

 

Has anyone experienced this problem? Any idea to solution?

 

mailpullerexecutor.png

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Hua Soon SIM _Akeles_
Hua Soon SIM _Akeles_
Atlassian Partner
December 16, 2019

The solution is to restart the node.

Details at https://confluence.atlassian.com/jirakb/cluster-locks-health-check-fails-in-jira-server-738722353.html

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