AD marking users as inactive?

[Timothy Harris]

So we changed our AD by adding some user and group filters on our Jira server. Suddenly users, which were retrieved from AD prior, we marked as inactive. We could not mark them as active again.

Can anyone explain this behaviour?

[Nastja K]

This solution worked for me:

1. Login with the local account.
2. Edit your LDAP connector settings and uncheck the following checkbox in Advanced settings section:
   
3. Force the full synchronisation.

[Steve Schmidt]

For anyone still looking, this is the correct solution if you are seeing active users in MSAD showing up as inactive in Jira's AD connected directory.

[somethingblue]

Hi Timothy,

• Are the users marked as inactive in AD?

If they are marked inactive in AD that would make sense and marking them active in AD again would allow you to mark them as active again.  If you mark them as Active in AD and still cannot mark them as active try the suggestion in the Community post Solved: Within Jira, a specific AD user will not reactivate.

Cheers,

Branden

[Timothy Harris]

Hi Branden,

These users were being retrieved from AD as active users. We change the AD user directory by adding user and group filters. They were getting thousands of unwanted users and groups with the original Base DN. We wanted to reduce this to a reasonable number :-)

Suddenly these users, which were being retrieved as active user before had an [X] beside their full name and were inactive.

Don't quite understand what happened...

[Khai Shaun Ng]

We have the exact same issue, have you found a solution?

[Noni Khutane]

Did anyone find an answer to this?