After the Jira is moved to cloud intermittently connection cannot be established or

[Swaroop]

After the Jira is moved to cloud (PaaS solution), intermittently connection cannot be established or timeouts or high latency for any operation.
Please inform how Jira user experience can be improved.

[Daniel Ebers]

Hi Swaroop,

do I understand you correctly that you moved your Jira instance (Server) "to the cloud" by means of a hosting provider offering "cloud services"?

Or did you migrate your instance to a "native" Atlassian cloud plan?
I'm asking because the question is still tagged "server".

In case it is a cloud site (Atlassian) everything that Nic said applies.

In case you chose a hosting provider but continue to run your server setup please check the usual parameters if they were applied properly and are suitable for the new environment as well.
(Let's take the example you had an server in-house with 128 GB of RAM but ordered a "virtual"/"dedicated"/"cloud" server with 8 GB RAM - probably by accident - this could be the culprit).

Apart from that, also a cloud provider can have the one or another network problem - so checking the bandwidth is a good idea.

A more general troubleshooting guide is available here:
https://confluence.atlassian.com/jirakb/troubleshoot-performance-issues-in-jira-server-336169888.html

In case you confirm on the current setup as well as provide more information somebody from Community might catch up and say something more detailed on the current situation you are facing.

Disclaimer: All said above under the assumption, like I said, that you subscribed to a cloud hosting provider.

Regards,
Daniel

[Nic Brough -Adaptavist-]

The connection problems you are having have two possible root causes:

• Servers are not responding - check https://status.atlassian.com/ for updates on that
• Your network connection to the servers is failing - you'll need to look at your network for debugging that

(As an aside, Jira Cloud is not a PaaS solution, it's SaaS - you can't do any Jira development work in it on Cloud - it's software that helps you organise the development work, not a development system itself)