Any way to bypass the notifications delay?

[Cristian Tone]

Hello everyone,

I am working in a company where JIRA is used heavily, so in order to not break the IT infrastructure, our JIRA admins have set a 15 minutes delay.

I am currently working on an on-call project in JIRA which requires notifications in terms of seconds. I am using Email this Issue(JETI) in the workflow to bypass the notifications delay, so wherever a transition inside the ticket occurs, I get mailed.

But what I cannot figure out is how to receive a mail when a comment is added. Adding a comment and using the default JIRA notifications means receiving the mail in 15 minutes, which is totally unacceptable for my project.

So my question is, how can I receive mail notifications when a comment was added, while bypassing the JIRA 15 minutes delay?

Thanks,
Cristian

[Olga Videc · Accepted solution]

Hello @Cristian Tone 

This is what is bothering you "Batching notifications"

https://confluence.atlassian.com/adminjiraserver080/configuring-email-notifications-967897768.html

I'm afraid there is no way to bypass this.

The only thing that crosses my mind is the automation rule, to send every time issue is commented.

You can edit the email that will be sent, you can limit it to your project.

BR, Olga

[Cristian Tone]

Hey Olga,

Thanks for the advice, might you guide me to where could I set the automation rule?

By chance is it in the project settings -> Project automation? Or are you referring to another section?

Thanks,
Cristian

[Olga Videc]

Hello @Cristian Tone 

Great you have the right autoamtion.

Okay this are the steps:

- Project automation

- New rule -> Trigger issue commented

-Add new action -> Send email

      - to add your email

      - Subject:    Issue {{issue.key}} {{issue.summary}} 

Content

Hello xxx

{{issue.comments.last.body}}

{{issue.toUrl}}

You can play around and add custom smart values

https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

BR, Olga

[Cristian Tone]

Hello @Olga Videc 

Unfortunately, I don't have the Send email action. I only have "Issue actions". I have nothing email related.

[Olga Videc]

Hello @Cristian Tone 

Can you please send me a screenshot of this? Blank all sensitive data

BR, Olga

[Cristian Tone]

Hey @Olga Videc ,

Please see below. I've added the "Notifications" action options (which are none) and the "All Actions".

[Olga Videc]

Hello, 

Let's troubleshoot this, can you ask your project admin or Jira administrator to add this rule?

If the same happens to him, can you check which version of automation are you using?

Automation for Jira or Automation for Jira - Server Lite

Server lite is a free version and might some actions.

BR, Olga

[Cristian Tone]

Hello @Olga Videc ,

I have been given JIRA admin right, and I can confirm we're using the Lite version unfortunately.

Please see below:

One thing I haven't tried would be to add a transition point between each status changed inside the workflow. Could that work?

Basically ask JIRA between let's say Create and Pending to check if there's a comment added. How does it sound to you?

[Olga Videc]

Hello Cristian, 

But how would that result in you getting a notification in real-time? Maybe I misunderstood but can't figure it out :D 

Any creative solution is a great solution.

One thing crosses my mind, Slack, you can use the free version and create a custom channel just for you and you should receive comment notifications in real-time.

You add slack integration to your project, you can use JQL, add triggers..

BR, Olga 

[Cristian Tone]

That was a mistake on my side, there's no trigger point on post-functions. And the Slack option is out of the question, because that mail notification has to be received by 50-250 people. :(

[Olga Videc]

Hello Christian, 

You can try automation trail ut to three months to see if it work for you, it's a great add on you could benefit from it in the future.

BR, Olga

[Cristian Tone]

Hey @Olga Videc 

Unfortunately this is not my decision to take. I will propose this to the higher level and see what can be done.

Thanks a lot for the help and replies,
Cristian