Attached images in Jira issues are displayed as X when sent in email

[Michel Azzam]

Attached images into Jira issue are sent automatically with the comment as email to all the participants and creator of the ticket.

note:

• Not all the participants have access to Jira - some of them are clients.
• Outlook 2013
• Jira 8.9.0

Therefore, when checking the email... images are represented as a red X , some of them are found with a local path which clients does not have access to.

How to:

• Fix this issue and Make the embedded images visible to client
• or Automatically change the image path to be public for customers to access
• or send images as physical attachment in email

[admin-nwalter]

It's a shame that there is no response to this, as I have the exact same issue.

Were you ever contacted about this or still having the issue?

[Michel Azzam]

Hello Walter,

Indeed it's a shame, and yes the issue still exists!