Automatic E-mail Template.

[Theo Markou]

Dear Support,

Good day. I want to configure my service desk to send an e-mail template upon some actions done.

For example i need an e-mail template to go out to the owner of the ticket when his ticket

resolution is "moved to product queue", linked to the new created ticket.

The e-mail template should go out informing the owner of the ticket with the new ticket link as well.

I know how to create a new resolution category but how can i make an e-mail template go out if certain actions are met?

Thank you.