Automatic "Due date" Creation?

[Warren McInnes]

Hi

Is there anyway to set a due-date from an incoming mail to jira?

Here's the scenario, When an issue is emailed to us via our Pool mail addresses, the issue is created without a due date.

Obviously it comes in via email, so the user is not able to add a due date, is there is any way that we can add a due date?

Currently we have a filter, Which shows all these issues without due-dates and we are manually/bulk adding due-dates. We have looked at the Jira Services and Jira Workflows for a solution, but no success as yet?

In Jira Services, in the properties under the handler.params there is no due-date parameter, thus we can not add a due-dute there. This would be preferable as we have different sectors which require different due-date, for example:

eg1. handler.params: project=FirstGroupUsers,issuetype=3,catchemail=users1@domain.net,createusers=true,DUEDATE=+1,bulk=ignore,auto-reply=ignore

OR

eg2. handler.params: project=SecondGroupUsers,issuetype=3,catchemail=users2@domain.net,createusers=true,DUEDATE=+3,bulk=ignore,auto-reply=ignore

So by being able to add in the due-date before the issue gets created would help alot! Is there a way to create this due-date parameter?

The other method we tried was to implement it in the workflow

We tried to add a post-function(The value of the field Due Date will be increased by 1 unit.) between the transition create and open and still nothing changes?

I hope you see what our requirement is, because if there is no due-date set - the issue does not get worked on? And therefore we require a solution?

Thanks in Advance

[Warren McInnes · Accepted solution]

A Custom email handler or external plugin may do the trick?

[KhongMingA]

Hi Warren,

I am sorry to let you know that this is not possible in JIRA.

In Jira Services, in the properties under the handler.params there is no due-date parameter, thus we can not add a due-dute there. This would be preferable as we have different sectors which require different due-date

The main reason is that JIRA do not come with the feature to allow it to configure duedate in the Handler Parameter

The other method we tried was to implement it in the workflow

Regarding to the workflow process, JIRA by default do not have Optional Post Function to implement the duedate features.

Anyway, I did a quick check on our JAC and found the similar Improvement Request which is discussing this feature and it's resolution is "Won't Fix".
- Allow e-mail issue creation service to set more fields including custom ones

Since JIRA by default don't come with the default feature to allows us to achieve this requirement, perhaps you can try this third party plugins in the marketplace.
- JIRA Enterprise Mail Handler

For the Feature Overview of the JIRA Enterprise Mail Handler , it allows an email specific format for DueDate.
According to the documentation, the dueDate can be set in an email, but its format must match with JIRA DueDate/DueDateFormat

Hence, I guess that is the only way that you can implement this automatic "DueDate" Creation via JEMH mail handler.

Though it is not much, but I hope that the details provided so far helps.

Thanks.
Cheers,
KM