Automatic subtask summary field status change based on the type of subtask selection

[Srikanth Gogineni]

Can anyone help to provide ton auto filling of sub task summary while creating creating the sub task for a parent issue.

for example if  i select sub task type as process request then the summary of the subtask should be changed to process request automatically

if i select service desk sub task then the summary should get changed to service desk automatically in the  create screen.

i observe  that it is happening for one of the project but not for the one which has been created recently .

[Petter Gonçalves]

Hello Srikanth,

Per your description, I understand that you are using a Service Desk project and you would like to automatically fill the summary of sub-task issues based on its issue-type. Is that correct?

If that's the case, you can use the Automation feature of JIRA Service Desk to configure it:

1 - Navigate to your Service Desk project > Project Settings > Automation

2 - Configure a rule like the one below, replacing the parameter issuetype = sub-task by the type you are configuring (process request or service desk):

P.S: This feature is only available on JIRA Service Desk. For JIRA Core/Software projects, you will need a plugin to configure this automation.

[Srikanth Gogineni]

Hi Petterson,

Thanks for the Reply.

I am using JIRA Software projects and for one of the existing projects the functionality( while creating subtask the summary is populated automatically based on the issue type selection)is as expected where as i have created one new project recently and for that the same functionality is not working..

please let me know if you need any other details.

Regards

Srikanth Gogineni 

[Petter Gonçalves]

Hello Srikanth,

Thank you for the information.

On JIRA Software projects, there's only one way to achieve this functionality without using any plugin:

1 - Create different workflows - One for each sub-task 

Navigate to your project > Project Settings > Workflows > Add new workflows to your sub-task issue types

2 - Add the post function Update Issue Field in the create transition to automatically fill the summary field with a specific value for each workflow:

 - Navigate to your project > Project Settings > Workflows > Click to edit the workflow

- Click on the create transition > Post functions > Add the post function Update Issue Field

Please, let me know if this option is what you are looking for.

[Srikanth Gogineni]

Hi Petterson,

thanks for your response.. the above option which you mentioned sets the summary field value after sub task is created  But my requirement is sub task type name should be displayed in summary field ( based on the selection of sub task type) on create screen itself..

this is happening for one of the existing project but not for the new project which i have created recently.

is it something that i should change at any source/JSP file which i need to change to include new project ID or Key ?

Regards

Srikanth G

[Petter Gonçalves]

Hello Srikanth,

I think I got your point on this.

You are referring for default values on fields based on the Issue type selection on the creation of the issue. Is that correct?

Indeed, Default Values can be only configured by injecting JavaScript code. Please, check in the documentation below the steps to perform it:

- How to set default value for Summary Field in JIRA

Please, let me know if it works for you.