Automatically change reporter's email address

[zunairf]

Our clients have 2 aliases/domain for their email.

user@ad.org
user@non-ad.org

@ad.org is used through active directory.
@non-ad.org is used when they send tickets through the emails. - problem.

So our problem is that, we are getting duplicated users and would like to merge both aliases when issue is created.
Users with @non-ad.org aren't really needed, users with @ad.org has most of the info we need.

So, is there a way to rename incoming reporter's email address so it can map the issue to the Active Directory users when issue is created by the email using @non-ad.org

Or something along those lines.

Any suggestions are welcome.

[Thomas Deiler]

Dear @zunairf,

by default you have no chance. Jira Software tries to map the users based on the email address of the sender.

Possible solution: Post clean up. Some scripts that can replace the senders email address.

Other solution: a plugin, that gives you more options on Email Handling.

So long

Thomas

[zunairf]

Ok thanks for quick reply, is there a quick guide for making plugins to register events/triggers to make this happen?

Thanks!

[Thomas Deiler]

Dear @zunairf,

if you search Atlassian pages, you can get some SDK for plugin development. But first have a look at JMEH, if they support what you need.

So long

Thomas

[zunairf]

Thanks but unfortunately we use standalone JIRA Server and JMEH does not support that.

Thanks for the help.

[zunairf]

It's great to see ton of documentation around creating plugins.

https://developer.atlassian.com/server/jira/platform/creating-a-custom-mail-handler-for-jira/

I'll reply back if I succeed in this project. 

Thanks

[zunairf]

Is there a way to get the source code of one of the default mail handlers specifically the one called 'Create a new issue or add a comment to an existing issue' ?

Thanks

[zunairf]

oh interesting!

https://confluence.atlassian.com/jirakb/download-jira-source-code-800307235.html

[zunairf]

We were able to accomplish this by using SmartHandler email handler.

Thanks

[Oleksandr_Koveda]

Hello, @zunairf
Could you be more specific for how you accomplished the change reporter's email address with the help of SmartHandler plugin?
That info would be really useful in our situation. 
Thanks!

[zunairf]

basically SmartHandler can map usernames based on the incoming mail.

so if username already exist then you can use the incoming email address, parse out the username then map to existing user.

our users are created using the AD.

at the end we ended up not using the plugin because something broke the workflow scripts - might work better now with all their updates.

[zunairf]

currently we use a script so when ticket it created... it goes through reporters and participants and looks for existing users n replaces them.

comments are still messed up - uses incoming email as the author.

[Oleksandr_Koveda]

@zunairf Thank You for your reply! It's really helpful.