We have a Jira Software project where we have a support Board as well along with scrum board. We have used DL which is open to users and using this DL a support issues gets created on the board.
We want to write an automation which can pick up user details from request and sends out the email to the users mentioning we have received your request.
I know this can be easily done in a service management project but need to know how can we achieve this in a software project
Thanks
Do you have Automation for Jira addon or other scripting addon? That will be required.
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Here is what I would start with...
give the rule a shot and let me know if you get stuck.
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