Automation - trigger on issue transition add comment

[Kathy Wahler]

Any ideas why this isn't working.  This seems pretty straight forward but its not adding my comment.  I've included an image of the transition screen that present when the issue is transitioned to closed if that helps shed any light. 

[Trudy Claspill · Accepted solution]

Hello @Kathy Wahler 

It is great that you provided us with the images of the rule.

In addition we need to see the output in the rule's execution audit log. Is the rule getting triggered? 

Does the issue match the condition you added to the rule?

[Trudy Claspill]

Hello @Kathy Wahler 

Were you able to solve your issue or do you still need help?

If you still need help, can you please provide the Audit Log information?

If you were able to solve your problem, could you post your solution as an Answer to your Question, and then Accept your own Answer to mark you Question as Solved?

[Kathy Wahler]

I wasn't aware of the audit log, once I realized that I saw what the issue was.  Thank you this has been resolve.d

[Stefan Salzl]

Hi @Kathy Wahler 

Just my first idea as I can see this detail in the screenshot:

The rule seems disabled. Did you disable it on purpose as it wasn‘t working or could that be the error?

Best
Stefan

[Pedro Lucena]

Hello how are you? A good option if it is not working would be to reindex the environment