Average number of times single JIRA tickets have had the status of 'Reopened'.

[John Corless]

Hi

I'm hoping to learn how to find statistics showing average defect fix failure rates.

So I'm looking to find average number of times that Jira tickets that have been 'Reopened' (status change) by our QA team. Is there a way this could also be broken down by the JIRA Assignee to see which developers have the highest average of 'Reopened' tickets over a monthly period.

This would need to account for the average number of times single JIRA tickets have had the status of 'Reopened'.

i.e. Developer A has completed 40 JIRA tickets this month but the average number of times a ticket has had to be 'Reopened' is 2.

[Tej]

Hi John,

Issue History Collector plugin, which shows the statistics of User/Status 

https://marketplace.atlassian.com/plugins/ru.andreymarkelov.atlas.plugins.datacollector/server/overview

Two Dimesional statiscs gadget 

https://confluence.atlassian.com/jira064/adding-the-two-dimensional-filter-statistics-gadget-720416991.html

I dont know up to which level are they useful to you but have a look at it once.

-

Tej