Can I disable auto-comment after attaching files?

[Michael Smith]

When we attach a file to an issue Jira automatically adds a comment with a link to the file.  Can we disable it? 

Reason:

We use the plugin "Smart attachments" to hide some files from customers. So when we attach a file customers don't see it but they can see a comment and get notification about that. It might cause misunderstandings from them.

Thank you.

[Ivan Lima · Accepted solution]

My first thought was that it is not the default behaviour. However, the latest JSD versions are indeed auto-commenting after attaching files. I haven't found any reference to this "auto-commenting" feature as yet.

I did notice that, for the latest versions (tested on 4.9.0), you can disable it when you disable the module service-desk-comment-field under the Jira Service Desk app. Manage apps > Jira Service Desk > service-desk-comment-field - which ends up disabling the "Share with customer"/"Comment internally" options as well.

When compared with earlier versions, 4.4.2 for example, even with the same module enabled, it does not present the same behaviour - which makes me believe that it might be a new thing bundled with the service-desk-comment-field module.

Anyways, I'm now interested in knowing what others have experienced around this 😉

[Michael Smith]

It doesn't work for us. After disabling the module service-desk-comment-field "Smart attachments" plugin doesn't work correctly. I need to find another solution. @Ivan Lima thanks anyway.

[Ivan Lima]

Hi @Michael Smith, I finally figured out that this has been captured as a bug through the Atlassian ticket system. The current option to disable this behaviour is through the steps I mentioned before.

Therefore, you can add yourself as a watcher to the ticket JSDSERVER-6945 so that you can receive the notifications and updates moving forward.

Cheers.
IL.

[Michael Smith]

@Ivan Lima thank you!

[Randy]

That's not default jira behavior so yes.

[Radek Dostál]

Yeah you probably have some listeners set up on that instance that are adding the comments, definitely not a default behaviour.

[Michael Smith]

It's strange. I just installed clear Jira on my computer without any plugins and it's the same. Jira 8.8


 

[Phil Evans]

So is it default normal behaviour now or not?

[Michael Smith]

@Phil Evans yes it is default normal behavior for Jira service management.