Hi,
I´m facing strange behaviour in which an item suddenly cannot transition within a project. Nobody within the not even I as an Admin can do so.
I like to Know the cause of this behaviour and a possible solution.
Thanks in advance for your suggestions.
Regards,
Tabe
Hello @Nyenty, Tabe
Take a look at this article.
It provides several different scenarios for the same problem. Especially the section called "There’s a problem with the integrity of your workflow"
HI @Pavol Gočal
thanks for the article it provided valuable information in terms of all possible causes and solutions.
Attempting to run the integrity checker I ran into a 504 Gateway Timeout the proxy time has been increased multiple times but the error persists.
Nonetheless, I´ll try one of the various Resolutions "Move the item into a different project and back"
Regards
Tabe
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An Update on this topic. The Solution of moving the Item into a different Project and back into the original work.
@Pavol Gočal and @Duc Thang TRAN Thank both you guys I appreciate your time and the knowledge shared on this topic.
Keep up the awesome work!
Kind regards
Tabe
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Hello @Nyenty, Tabe
For me, the cause may be that this status has no outgoing transition or that the workflow conditions only allow a specific group to perform transitions.
You can check the workflow and see if, from this status, the ticket has an arrow pointing to another status.
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Hi @Duc Thang TRAN ,
I checked that possible and everything like condition validators properties etc.
Note that all order issues can be transitioned except for this one.
Regards
Tabe
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I agree that is strange
If you've checked the properties, permissions, and privileges in one of the transitions marked "Status" <- All , logically there should be a possibility.
From my experience as an administrator, this can happens if the ticket type was changed via automation and not through the "move" functionality, it can create a kind of transition block.
I'll leave this to others who are more experienced to answer you
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