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Can't create a ticket or move tickets

Marcela Rojas
Marcela Rojas
Contributor
April 27, 2022

We starting to have major issues in Jira and users cannot create a ticket. I get his error...any advice on what is happening?

 

We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file.

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Mirek
Mirek
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April 27, 2022

Hi @Marcela Rojas ,

You might be hitting this problem

https://confluence.atlassian.com/jirakb/unable-to-create-issues-due-to-unsupported-content-in-jira-1063565236.html

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Marcela Rojas
Marcela Rojas
Contributor
April 28, 2022

Thank you! This is exactly what is happening.  I appreciate your help.

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Mirek
Mirek
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April 28, 2022

Glad that it helped :)

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