Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Can't install addon "Issue Merger"

Dinny December 16, 2013

When I try to install this addon from the marketplace in jira, I get this error message:

Could not find a handler capable of installing the add-on at https://marketplace.atlassian.com/download/plugins/com.verhas.jira.plugin.jira-issue-merger/version/5. Check that the file is a valid add-on.

Why can we not install this?

2 answers

0 votes
Dinny December 16, 2013

In "trouble shooting and support" it says that it is 5.2.11, so it should work :S

0 votes
Tiago Comasseto
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 16, 2013

Hi there,

I see that this plugin is only compatible to JIRA 5.0 - 5.2.11, is your JIRA version compatible to it?

Cheers

Dinny December 16, 2013

In "trouble shooting and support" it says that it is 5.2.11, so it should work :S

Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 16, 2013

Sadly, a vendor saying it is compatible with a version is not a perfect guarantee that it really is.

Three things to try:

1. Download it manually, then upload it - do you get the same error?

2. Read the logs and see what they say - their error messages may tell you more about the actual root cause

3. Download a development/evaluation copy of 5.2.11 and try it there without adding any real data or other plugins. If it works there, but not in Production, then it gets interesting...

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, loom, loom for training, loom for teaching, video training, async learning, online education, screen recording, loom tutorials, loom use cases, atlassian learning, team training tools, instructional video, virtual training tools

🛗 Elevate Your Training and Enablement with Loom

Join us June 26, 11am PT for a webinar with Atlassian Champion Robert Hean & Loom’s Brittany Soinski. Hear tips, stories, and get your burning questions answered. Learn how Loom makes training and enablement easier. Don’t miss it!

Register today
AUG Leaders

Atlassian Community Events