Hi all,when I try to search for the request type it gives me the following error:Field 'Customer Request Type' does not exist or you do not have permission to view it.ORField 'Request Type' does not exist or you do not have permission to view it. My Service Desk version is JIRA Service Desk 4.5.4.Can anyone help me with this issue?

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Can't search for Customer Request Type

Can't search for Customer Request Type

Hi all,

when I try to search for the request type it gives me the following error:

Field 'Customer Request Type' does not exist or you do not have permission to view it.

Field 'Request Type' does not exist or you do not have permission to view it.

My Service Desk version is JIRA Service Desk 4.5.4.

Can anyone help me with this issue?

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Answer accepted

Hello @Ali El Banna

Thanks for reaching out.

I noticed you created an internal support ticket about this problem, describing that you were able to solve your issue by selecting the correct language.

Please, let us know if there is anything else we can help with.

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It seems, that the installation language is playing a major role in my problems. :)

I installed my JIRA Service Desk in german. Therefore, I should have searched for "Kundenanfragetyp" even thoguh my profile language is english.

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Can't search for Customer Request Type