Can you customize search on Service Desk?

[Lacey Also]

Trying to get Service Desk to conform to more standard customer-facing service desks. Any ideas? Working on trial cloud version right now and I really want to get my company on board with this tool - this is the last piece of the puzzle to put into place.

DESIRED:

Desired_Search_Template.png

Woefully limited JIRA search, that doesn't even work for "request type" dropdown:

Limited_JIRA_Service_Desk.png

Desired_Search_Template.png

Limited_JIRA_Service_Desk.png

[Steven F Behnke]

This isn't possible. I think the feature request is this one: https://jira.atlassian.com/browse/JSD-1663