Can you remove a ticket without an update going to the originator?

[Nicole]

I have a ticket raised by someone and they do not warrant a reply and indeed we do not want a reply to go to the person.

Can the ticket be removed or deleted without a response being send to the person who raised it?

[Joe Pitt · Accepted solution]

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

I suggest @Jack Brickey option of changing notification and closing it. 

[Jack Brickey · Accepted solution]

If you are an admin or your admin has allowed you delete permissions you could delete it. If on cloud click the ellipses in the issue view. Otherwise you could temporarily change notifications and close it.

[Nicole]

Thank you for super quick response, does that mean no notification goes out to the person who raised it?

[Jack Brickey]

yes in both cases. as Joseph indicated deleting issues is almost always a bad idea. the only time it is not is when you truly do not want any record of its existence, i.e. a Watergate situation. :-)