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Captcha is off but why it is asking when logging fro JRIA software 8.22.0

Devendar Gangapuram
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February 21, 2023

Hi Team,

 

We are using JIRA REST API for jira ticket creation automatically, but suddenly ticket not created. when logging JIRA using web, it asked for CAPTCHA though it is already "OFF". 

COuld you help me how to avoid asking this CAPTCHA every time though it is put as "OFF".

CAPTCHA JIRA Error.PNG

Note: WE are using JIRA software version 8.22.0

 

1 answer

1 vote
Fazila Ashraf
Community Champion
February 22, 2023

Hi @Devendar Gangapuram 

That is for disabling captcha on signup. For disabling captcha for whole instance, you have to follow https://confluence.atlassian.com/jirakb/disable-user-captchas-from-the-jira-database-333807702.html 

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