Configuring a Knowledge Base in Jira Service Desk

[Daria Pankratova]

Hi everyone, 

I am trying to configure a Knowledge Base in Jira Service desk and have a few questions: 

1. Can I add a 'comment' field under a knowledge base article? So far, I can see only "Did this article help?" question (see the screenshot below):

2. When I search for a knowledge base article in the help center, I can see only 3 articles maximum though there are more articles related to the topic. Is there a way to show the full list? If yes, how do you configure it? 

Thank you in advance!

[Angélica Luz · Accepted solution]

Hi Daria,

Thank you for reaching out to Atlassian Community!
Currently, it's not possible to add read-only fields on the customer portal. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-4328
Also, regarding the number of results, for now, it only shows 3 articles. We have a feature for this too:
- https://jira.atlassian.com/browse/JSDCLOUD-4263
Please, click on vote and watch to receive updates about the features.

Regards,
Angélica

[Daria Pankratova]

Hi @Angélica Luz , thank you for your prompt reply! I have already subscribed to watch these two tickets. Thanks so much!

[Angélica Luz]

You are always welcome Daria!
Hope you have a great weekend!

Regards,
Angélica