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Could I use JIRA Service Desk customer portal as a value of "Issue tracker" field in add-on listing?

Nik
Nik
Contributor
August 18, 2016

I would like to migrate to JIRA Service Desk for handling customers feedback on plugins (now I am using JIRA Software as an touch point).


Could I use a link to JIRA Service Desk customer portal instead of JIRA Software project?

issue_tracker.png

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2 answers

6 votes
Henry Thomas
Henry Thomas
Contributor
September 7, 2016

Hey Nikolai

I think you have much more easier way to do it.

Check Customer Case addon for JIRA.

Regards.

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0 votes
Gerry Tan
Gerry Tan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 24, 2016

Yes you can link them directly to a JSD form (eg: https://myorg.atlassian.net/servicedesk/customer/portal/1/create/2) but your user will need to register / login first.

Another popular approach is to use JIRA issue collector (works for both JSD and JIRA Software projects): https://confluence.atlassian.com/display/AdminJIRACloud/Using+the+issue+collector

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