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Create user type Collaborator on Cloud Jira Service Desk ?

Ahmad Al-Abbadi
Contributor
March 13, 2018

I'm using JSD Cloud version hosted in Atlassian and I need to create a user role Collaborator  which didn't effect license number as I read on users documentation (Jira Server documentation) with limited permissions? I cant find how I can create this type of users ? is it possible ? 

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Answer accepted
Gabriel Senna
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 14, 2018

Hi Ahmad,

There is not a option to add an user as Collaborator directly.

The way to configure it, is to create an group that have permission to access the project (Browse Projects), Add comments, between other permissions, just not put him in the Service Desk Agent group.

In the below documentation, there are more information regarding to configure it, in the section "Involve Jira Software or Jira Core users".

https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html

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