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Customer specific SLA in Service Desk

Henri Volk _amily_
Contributor
December 21, 2016

Can I configure SLA depending on customer? We have different SLA times for some customers. 

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Walter Buggenhout
Community Champion
December 21, 2016

Sure. SLA configuration is based on JQL filters. So if you can somehow filter your issues per customer, you can set an SLA per customer.

Henri Volk _amily_
Contributor
December 21, 2016

thanks Walter!

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