Customize the left pane Service Desk project pages

[Mario Toncer]

Hello,

I have successfully managed to configure most of Service Desk, but am at a quandary regarding the left-pane pages(for example Queues, Customers, Reports etc.). I want to configure the Customers tab to display objects we have defined in Insight, which I managed to integrate successfully in ticketing and the like, but can't seem to find a way to do this. My reasoning was that it is possible to accomplish via the Screens, but can't find the corresponding Screen for it.

Is this even possible to do?

[Marius van der Valk]

But no answers yet....I am running into the same problem. I want to customize the landing page for the service desk agents, but there is no way to configure it for all users.