Default language is not installed

[Judy Schneider]

I'm jumping in as the new administrator for an already established installation of Jira.  When I go into the Administration>General Configuration>Settings tab, I see that the Default Language is set to Norwegian.  We are located in Norway, but there is no Norwegian Language Pack installed (or available, for that matter), so it does us no good.  And the settings specifically state that only installed languages are available to choose as the default language.

Languages.PNG

Can anyone explain why this would happen?

[Boris Berenberg]

Norwegian is a language pack that we do provide as outlined in: https://confluence.atlassian.com/display/JIRA/Choosing+a+Default+Language and https://translations.atlassian.com/dashboard/dashboard?lang=no_NO

What is the language you have set in your user profile?

[Judy Schneider]

Ok, hadn't found that plugin when I searched on the Atlassian Marketplace from Jira. I installed the plugin now and it seems to work. To reiterate for posterity: Norwegian was the default language, but NOT an installed language. So nothing was actually displayed in Norwegian, even if the user had selected it as their default language. It was also impossible to choose Norwegian when adding custom translations. The fix was to go to the second link provided by Boris, then download and install the plugin. Not sure why this happened, though. Could that happen if someone installed Jira with Norwegian as the default language but never manually installed the plugin after that?