Delegating Knowledge Base to ServiceDesk

[slothstronaut]

Hello! =) 

Currently our JIRA Instance is available from outside the corporate network, but the Confluence instance/server isnt. 

When visiting the ServiceDesk Customer Portal from outside CN the Knowledge Base articles cannot be displayed. 

Is there a way to delegate the knowledge base content from an internal confluence to a JIRA instance, so that users can read them without having direct access to the server which confluence is running on? 

Goal: 

• Having JIRA Server exposed to internet and internal
• Having CONFLUENCE server only internally accessible 
• Reading all the knowledgebase-stuff in ServiceDesk via outside CN / internet-access

[Brant Schroeder · Accepted solution]

In order for end users to view the confluence space you need to give them access to it via the firewall. You might be able to only expose the space to the using URL based rules to the internet while locking down everything else.  I think you will also need to expose the URL of the API as that is what JIRA uses to make it's calls.