Disable CAPTCHA feature in an offline environment

[Sunny Kyusu]

Hi there, we use JSD Data Center in a corporate environment airgapped from the internet and we have no use for CAPTCHA at user logon, and I cannot find a way to disable it. 

"Welcome to Jira
Sorry, your userid is required to answer a CAPTCHA question correctly."

Does anyone have any insight into this?

Also while I am here, does anyone know of any support documentation or FAQs etc. specifically around setup and use when offline, obtaining and applying updates for the main product and plugins, etc.? restricting the product from attempting to phone-home etc.?

Cheers, Sunny

[Ivan Lima · Accepted solution]

Hi @Sunny Kyusu, have you enabled/disabled CAPTCHA by following the steps at Enabling public signup and CAPTCHA docs? Please note it's a global configuration and currently does not support administrators to disable CAPTCHA for specific users (JRASERVER-40362).

For the second part of your question, I'd suggest creating a new question so that others can find it more easily and get more people to chime in.

Cheers.

[Sunny Kyusu]

Thanks for that. Unfortunately that article addresses CAPTCHA on signup, I'm seeing it at the logon screen ie. for users that already have an account and are attempting to enter their username and password. 

[Ivan Lima]

Is it for all users or just a few of them? They might have failed login count greater than the maximum authentication attempts allowed. For those users, you would need to reset failed login count under the login details column in the user management settings.

[Sunny Kyusu]

Oh dear - not good. You seem to be suggesting we cannot turn it off. 

[Ivan Lima]

You can. Apologies if I wasn't clear. Have a look at Configuring Jira application options. You need to set the settings Maximum Authentication Attempts Allowed to blank.

The maximum authentication attempts that are allowed before CAPTCHA is shown to a user. If you leave it blank then CAPTCHA will never be shown and users will have unlimited authentication attempts. It is recommended that you set this to a small number (e.g. below 5).
Default: 3 (for new installations of Jira)

[Sunny Kyusu]

Excellent @Ivan Lima that seems to have sorted it. Easy when you know how! Many thanks.