Disable Comments from Customer Portal from a certain Status

[Yousaf]

Hello,

I would like to disable the possibility for my customers to write a comment from a certain status onwards, until the ticket is closed.

I tried

Property Key = jira.permission.comment.group 

Property Value = Service Desk Customers

This did not work properly . I wanted to include the whole projectrole of Service Desk Customers, not only a certain group within the role.

So what happend was, that the customers could not comment on the issue but also everyone internally using jira could not comment on it either.

So I tried it with the new settings

Property Key = jra.permission.comment.grouprole

Property Value = Service Desk Customers

Here an error message appears and I can not access the ticket anymore. The same occurs in the customer portal.

How can this be prevented? How can I disable the comments only for the projectrole Service Desk Customers from a certain Status onwards? 

Thank you

[Tansu Akdeniz · Accepted solution]

Hi @Yousaf ,

First of all,

• If you restrict to a group, use group name.
• If you restrict to a project role, use role id.

Detailed info.

How can I disable the comments only for the projectrole Service Desk Customers

Go to the related status where you would like to disable comments to customers.

Add the the following property; (It grants access to selected group)

• Property Key = jira.permission.comment.group
• Property Value = jira-users

It means that only jira-users can comment on specified status, others not. (as service desk customers not included into this group)

[Yousaf]

Hi @Tansu Akdeniz ,

thanks for the quick reply. This helped me.

I used the group method and took a jira group where all of the users in my company are included.

Best Regards ;)

[Tansu Akdeniz]

Glad you solved the problem. You are welcome @Yousaf