Draw.io error saving file.

[Deleted user]

We just installed the draw.io plugin for Jira 6.3.14 and anytime we hit the save button we get an error: "Error saving file." I found one other discussion on this but the fix was upgrading to postgres 4.0, but we are using a MySQL db. Any ideas?

[Boris · Accepted solution]

The fix is implemented in 4.2.0.1 version of the plugin which will be out later today. Cheers.

[Boris]

We've managed to repeat the problem and will have a fix soon. This seems to be related to JIRA 6.3 and below.

[Deleted user]

We now have a new error. When a draw.io diagram is attached to an issue, saving the issue results in an error:

Attached is a screenshot of the error.jira error.png

jira error.png

[David Benson _draw_io_]

Please submit a ticket to the support desk at https://desk.draw.io/servicedesk/customer/portal/5/create/19. Include the exception you get in the JIRA logs.

[Boris]

4.2.0.2 is out with the fix. 4.2.0.1 has a problem with attachment properties. The contents are safe but to fix the JIRA ticked updating issue, you need to install 4.2.0.2 and save every diagram edited with 4.2.0.1. So just open up the diagram and click 'Save'.

[Daniel Tallentire]

Hi - this is still an issue with 4.2.0.2, we are getting the 'Error Saving File' message and the file will not export.

[David Benson _draw_io_]

Please submit a ticket to the support desk.

[Deleted user]

Tested the new updated and we can save now! Thanks Boris, that's some great customer service!