Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

E-mail recipient treated as CC and added as watcher

Przemysław Grzesiak January 17, 2024

Hi

 

I have a problem that recipient of an e-mail (mail set in Mail server for ticket creation) seems to be treated as CC by Jira Mailhandler. I have the option "CC Watchers" set and even if I send e-mail to abc@domain.com (mail for ticket creation) the tickets gets user abc as watcher. If I set any CCs they all and the user abc are as watcher. How to exclude address I'm sending mails to to create tickets from becoming watchers? I'm using basic "Create or Comment" mailhandler, not any plugin mailhandler

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, atlassian government cloud, fedramp, webinar, register for webinar, atlassian cloud webinar, fedramp moderate offering, work faster with cloud

Unlocking the future with Atlassian Government Cloud ☁️

Atlassian Government Cloud has achieved FedRAMP Authorization at the Moderate level! Join our webinar to learn how you can accelerate mission success and move work forward faster in cloud, all while ensuring your critical data is secure.

Register Now
AUG Leaders

Atlassian Community Events