Email Notification does not trigger

[kanchana wijerathna]

For a particular user email notification does not trigger when that user is tagged with the comment on a issues. what would be the cause ?

[Phill Fox]

Hi

First I would check if this only applies to the one user or if others are also affected. 

Then have a review of the information in this page to see if this explains the reason why.

https://confluence.atlassian.com/display/JIRAKB/@mentions+are+not+working+in+JIRA

Hope this helps solve your problem

Phill