Email address missing in Rest API

[Navarambh Software - Gmail]

Hi,

Is anyone else facing the problem of missing email addresses in the Rest API's get user (/user?accountId=XXXXXX) endpoint call?

[George Skryl]

Yes, we're experiencing the same problem. Looks like something has changed in the core API few days ago. You may want to start watching this question https://community.atlassian.com/t5/Jira-Service-Desk-questions/API-responses-suddenly-missing-emailAddress-field/qaq-p/1125871.

[Navarambh Software - Gmail]

Thanks a lot for confirming. We are watching that question now. Its hard to get Atlassian's attention to this issue. Causing a lot of customer complaints for us.

[George Skryl]

@Navarambh Software - Gmail I totally understand. Our production is under outage as well.

[Harsh Agarwal]

Have you been able to convince Atlassian to look into this? We are clueless as to how to get this resolved. Atlassian support has been far from useful so far. Losing hope at this point that this will ever get resolved.

[Dario B]

 Hello,

This change is related to:

• Upcoming changes to Atlassian account profiles

More details about this change have been shared in the developers community:

• Guidelines for Testing Profile Visibility Controls
• Guidelines for requesting access to email address

Please review above 2 threads in community.developer.atlassian.com and add your questions to there, if any.

Cheers,
Dario