Error 1053 when stopping Windows service

[NickW]

Hi All

I always get a windows error 1053 when I shut down the Atlassian JIRA service. This then means I have to manually kill the Tomcat service and the subsequently have to rebuild the felix cache on startup.

Looking online I found this article:

http://support.microsoft.com/kb/839174

Which suggests .NET 1.1 is required. However this is not supported on Windows 7 64Bit.

So...

1. Has anyone else come accross this problem?

2. How did you resolve it?

3. Does anyone have suggestions as to what might be causing this?

As ever...Many thanks

Nick

[Andris Grinbergs]

It may be related to the fact that jira shutdown takes too long. It could be caused by some 3rd party plugin. I would recomend disabling them and then testing again. If it helps, try enabling them one by one to pinpoint problematic one.

[Tiago Comasseto]

Hi Nick, I see here that this message can also be related to the account associated to the windows service. Did you have the chance to change the user account? Also, have you tried to remove and reinstall the JIRA service?

Cheers