Error while connection to jira & SLAdiator

[shreya kadivar]

i have installed SLAdiator plug-in for jira 5.2.11, SLAdiator tab is also enabled but i am getting error(Problems with connection to SLAdiator: Connection refused) while clicking on save & test button

[Nic Brough -Adaptavist-]

That's nothing to do with this problem, unless you've configured SLAdiator to connect to the marketplace instead of where it's supposed to look.

Could you look in your logs for Sladiator related errors?

[shreya kadivar]

no, I am not getting any Sladiator related errors

[Nic Brough -Adaptavist-]

Well, we're a bit stuck then - it's not able to connect to Sladiator, and the only error you're getting is "connection refused". That implies that you're not giving it the right credentials, or that the Jira server simply can't reach Sladiator.

The fact it can't reach the marketplace as well implies that there's a network issue with Jira going out to the internet in general - I think you need to look at your network setup.

[shreya kadivar]

actully i am getting the following error in the log file

2014-07-01 17:06:13,501 http-bio-8080-exec-5 WARN shreyak 1026x642x1 4uh2ol 0:0:0:0:0:0:0:1 /rest/plugins/1.0/product-version [atlassian.upm.pac.PacClientImpl] Error when querying application info from MPAC: com.atlassian.marketplace.client.MpacException$ConnectionFailure: org.apache.http.conn.HttpHostConnectException: Connection to https://marketplace.atlassian.comrefused

2014-07-01 17:06:13,510 http-bio-8080-exec-16 WARN shreyak 1026x644x2 4uh2ol 0:0:0:0:0:0:0:1 /rest/plugins/1.0/pac-status [atlassian.upm.pac.PacClientImpl] Error when querying application info from MPAC: com.atlassian.marketplace.client.MpacException$ConnectionFailure: org.apache.http.conn.HttpHostConnectException: Connection to https://marketplace.atlassian.comrefused

[Nic Brough (Adaptavist)]

Start with a close look at the configuration - are you sure it's correct? If so, then you should move on to reading the log file. The error you are seeing is aimed at your end-users, it's not got a lot of detail, but the log should have a lot more detail (you can work out where the log is by going to the "system information" page)

[shreya kadivar]

is there any way to resolve this error ?

[Udo Brand]

Adding the correct tag will give you more attention. I've done it for you.